Good Practice Guide & Terms

Good Practice Policy for Hayley Merrick Stafford & Eccleshall Reflexology last updated 22nd January 2024

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Level 3 Diploma in Reflexology. I undertook classroom based reflexology training course over 9 months and performed 100 case studies and a portfolio of evidence in order to receive my qualification.

As an AoR member and professional holistic therapist:

· I am bound by the AoR Code of Practice and Ethics.

· I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

· I am adequately insured for medical malpractice /professional indemnity requirements with £6 million cover.

· I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

· I am compliant with GDPR data protection, please see my separate Privacy policy. Your information will remain confidential at all times.

· As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments

I have health requests of my clients as follows:

· If you have diarrhoea, a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.

· In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

. I reserve the right to decline to provide treatment if I feel that it is for any reason unsafe, or contraindicated.

2. Fees

My fees are as follows, they are payable in full at the time of booking.

· £45 per session inclusive of consultation, reflexology, aftercare plan, travel and administration.

· I reserve the right to choose to use discretion regarding the application of any discounts.

3. Cancellation Policy

· I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.

· Less than 24 hours notice may result in a fair-use fee of up to 100% of your booking fee.

5. Treatment packages

I offer the option to book a package of 3 treatments. These are provided at a reduced price as they are paid for in advance £120 (£40 per session)

· These treatments can be booked during my normal working hours with no restrictions.

· These treatments have to be used within 3 months.

6. Vouchers

· I supply the option to buy vouchers for treatments. These may be given as gifts.

· These treatments can be booked during my normal working hours with no restrictions.

9. Complementary and Natural Healthcare Council

I have chosen to be regulated by the CNHC, my choice to be voluntarily regulated and the extra requirements of me are explained on the CNHC website. https://www.cnhc.org.uk/

Disclaimer, Terms & Conditions

Last updated: 23rd November 2022

HAYLEY MERRICK TERMS OF WEBSITE USE

This page (and the documents it refers to) tells you the terms of use on which you may use or browse our website www.hayleymerrick.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

ABOUT US

www.hayleymerrick.com is a site operated by Hayley Merrick ("we" or “us”). Our address is Building 67854, PO Box 6945, London, W1A 6US and our email address is hayley@hayleymerrick.com

OUR SITE

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

VARIATIONS

We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a license from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

RELIANCE ON INFORMATION AND LINKS

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy.

LINKING TO OUR SITE

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to make any use of material on our site other than that set out above, please address your request to hayley@hayleymerrick.com

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
  
• loss of income or revenue;
  
• loss of business;
  
• loss of profits or contracts;
  
• loss of anticipated savings;
  
• loss of data;
  
• loss of goodwill;
  
• wasted management or office time; and
  
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  
• This does not affect any liability which cannot be excluded or limited under applicable law.
  

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Disclaimer, Terms & Conditions

Copyright © 2024 Hayley Merrick

We are the owner of all intellectual property rights on our website, and in the material published on it. These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this website and the material on it on a computer or mobile device via a web browser, to copy and store this website and the material on it in your web browser cache memory and to print pages from this website for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent. Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.

MEDICAL DISCLAIMER

Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.